Shipping & Return
Shipping & Return
Effective Date: [01-10-2025]
At Indraini.com, we want your art purchase experience to be smooth, secure, and satisfying. Please read this Shipping & Return Policy carefully to understand how we handle deliveries and returns.
1. Shipping Policy
Processing Time: Orders are processed within 2–5 business days after payment confirmation.
Shipping Methods: We ship via trusted carriers to ensure safe delivery. Shipping options and costs will be displayed at checkout.
Delivery Time: Estimated delivery times depend on your location:
Domestic: 7–21 business days
International: 7–21 business days
Tracking: Once your order is shipped, you will receive a tracking number via email to monitor your package.
Shipping Delays: We are not responsible for delays caused by customs, courier services, or unforeseen events beyond our control.
2. Return Policy
Eligibility for Returns
Returns are accepted if:
The item received is damaged, defective, or not as described.
You received the wrong item.
- An unboxing video is mandatory for return.
Note: Minor variations in color, design, or size are natural for art pieces and are not considered defects.
Return Process
Contact us within 7 days of receiving your order at [indraini.official@gmail.com].
Provide your order number, photos of the issue, and a brief description.
Our team will review your request and provide return instructions.
Return Shipping
Customers are responsible for return shipping costs, unless the item is damaged or incorrect.
Items must be returned in their original packaging and condition.
Refunds
Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to the original payment method within 7–10 business days.
Non-Returnable Items
Custom-made or personalized art pieces (unless defective or incorrect).
Items damaged due to improper handling or misuse after delivery.
3. Contact Us
If you have any questions regarding shipping or returns, please reach out to us:
Email [indraini.official@gmail.com]
Phone: [987 136 0230
Address: [Delhi, India]