Effective Date: [01-10-2025]

At Indraini.com, we strive to ensure that you are completely satisfied with your purchase. Please read our refund policy carefully to understand your rights and how we handle returns and refunds.

1. Eligibility for Refunds

Refunds are considered only under the following conditions:

• The item received is damaged, defective, or not as described.

• You received the wrong item.

• An unboxing video is mandatory for return.

Please note: As our products are art pieces, minor variations in color, size, or design may occur due to the handmade or custom nature of the items and are not considered defects.

2. Refund Request Process

To request a refund:

1. Contact us within 7 days of receiving your order at [indraini.official@gmail.com].

2. Provide your order number, photos of the damaged or incorrect item, and a brief description of the issue.

3. Our support team will review your request and respond within 3 business days with instructions.

3. Return Shipping

• Customers are generally responsible for return shipping costs, unless the item is defective or incorrect.

• Items must be returned in their original packaging and condition.

4. Refund Approval

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed to your original payment method within 7–10 business days.

5. Non-Refundable Items

Refunds are not available for:

• Custom-made or personalized art pieces, unless damaged or defective.

• Items damaged due to improper handling or misuse after delivery.

6. Exchanges

We currently do not offer direct exchanges. To replace an item, please request a refund first and then place a new order.

7. Contact Us

If you have any questions or need assistance with a refund, please reach out to us at:

Email [indraini.official@gmail.com]
Phone: [987 136 0230
Address: [Delhi, India]